Footwear Policy

TuffRider Footwear Policy

If TuffRider Footwear is found to have a manufacturing defect within 3 months from the date of purchase, JPC will determine a solution on a case-by-case basis. Replacements will be made at the discretion of JPC. 

Normal wear and tear, damage from incorrect usage, fit issues, damage from cleaning, as well as other potential issues are not covered.

If you are experiencing issues with your footwear that you believe may be covered under this policy, please contact customer service (B2BService@jpcequestrian.com) with your five digit online order number, date of purchase, photographs, and a detailed description of the issue.