Standard Terms & Conditions - JPC Equestrian

Standard Terms & Conditions

STANDARD TERMS & CONDITIONS

Drop Shipments:
As a courtesy to our dealers, JPC will drop ship orders for a $6.50 charge. However, the JPC warehouse will not accept any return drop shipments. In the event that a drop ship order is received by our warehouse, a 15% restocking fee will be applied.

Credit Account and Terms:

  • A minimum order of no less than $2,500.00 is required before a new account is opened. 
  • All New Accounts will remain on Credit Card terms for no less than 1 year. Then, if requested and upon review, terms may be available subject to a satisfactory credit rating.
  • JPC reserves the right to pass on a processing fee equal to the number of $10.00 or 3.5% of the shipment.

 

Returns:

At JPC, it is our goal to make your purchasing experience as easy as possible. Every effort is made to ensure our customers receive all items as quickly and accurately as possible.

However, we understand that unforeseen circumstances may require the return of products. To receive credit on your account for returned items, please be sure to follow the return guidelines below.

Return Policy

Saddles

  • RAs are given for inspection only. If the saddle is found defective under the terms of the warranty, it will be repaired or replaced at JPCs discretion.
  • Customers are responsible for freight charges when returning a saddle for inspection. Saddles exchanged for size are subject to a 15% restocking fee.
  • No replacement saddle will be issued with a guaranteed credit before the return saddle is inspected by JPC.
  • Billets are not covered under warranty.

Terms and Conditions

  • The saddle warranty becomes effective from the date of purchase
  • You must have the original receipt of purchase
  • HDR will repair or replace the Henri de Rivel saddle at no cost, if the saddle is proven to be defective due to faulty parts or workmanship within 1 year of the date of purchase.
  • HDR will repair or replace your Henri de Rivel saddle at no cost, if the tree is broken within 10 years of the date of purchase.
  • HDR will not cover normal wear and tear, accidental damage, damage caused by negligent use or abuse or neglect of the saddle.
  • If you believe your Henri de Rivel saddle to be faulty, please contact the retailer from which you purchased the saddle.

Horse Clothing Returns:

  • JPC will not accept any piece of worn horse clothing for exchange or credit unless it has been washed.

All Other Returns:

  • All returns accepted by JPC within 30 days of the invoice date will be subject to a 5% restocking fee*.
  • All returns accepted by JPC after 30 days of the date of the invoice will be subject to a 15% restocking fee.
  • Returns due to order entry errors on the part of JPC, and/or warehouse picking and packing errors will be accepted up to 30 days of the invoice date and no restocking fee will be charged.
  • All returns must be accompanied with the corresponding invoice and a Return Authorization (RA) number.  To obtain an RA number, please call our customer service department at 866-273-3243. Please add the RA number to the outside of the box(es).
  • All non-defective items must be received back in new, unused condition, with all tags attached. 
  • Discontinued, special sale, and special-order items are final sale and cannot be returned unless due to JPC order entry error, warehouse picking and packing error, or a product defect.
    • All returns are subject to inspection before credit is issued.  Any returns which do not pass inspection will be subject to a 15% restocking fee.
    • All short shipments must be reported to a Customer Service Specialist within 10 days of receipt.
    • All pricing errors must be reported to a Customer Service Specialist within 10 days of receipt.
    • JPC Equestrian, Inc. reserves the right to change this policy at any time. Updated 8/1/2022

    Backorders

    Customers have the option to accept backorders or not. 

    If you opt in, then:

    • Back Orders over 90 days will automatically be canceled in our system.
    • Back Orders less than 90 days will automatically be shipped as goods are received in our warehouse.
    • All back orders will be shipped free freight.

     

    Miscellaneous Issues

    • There is a PAY NOW link at the bottom of your monthly statement that is emailed to you where you will be able to select the invoice and amount you pay.
    • We now accept credit cards and ACH payments online.  Please contact our Customer Service team for more instruction 
    • JPC no longer accepts COD orders.

    Pricing:

    Prices are subject to change without prior notice.

     

    MAP Policy

    Registered dealers will find the Wholesale, Manufacturer's Suggested Retail Price
    (MSRP) and MAP pricing in our DEALER RESOURCES found on our website www.jpcequestrian.com.

    Equine Couture, George Morris, Henri de Rivel, Thelwell and Lettia have MAP pricing.

    In the case of discontinued items, there is no MAP and our dealers are free to advertise savings for their customers. In no instance may an active item be advertised below the MAP, unless a MAP holiday is announced.  MAP holiday announcements will be for specific products, dates, and discounts.
           

    The following days will be designated Special Discount Holidays and authorized dealers may run a sale on specified JPC Products:

    1. Memorial Day
    2. Labor Day
    3. Independence Day
    4. Mother’s Day
    5. Father’s Day
    6. Valentine’s Day
    7. Other special occasions TBD (check site for updates) *


    The following compliance will be enforced:

    1. The sale and discount must end at the conclusion of the sale period
    2. Should the violation not be corrected within the specified timeframe, a 30-day sales suspension will be enforced.
    3. JPC reserves the right to cease doing business with any dealer who repetitively violates our Price and Discount Policy
    4. Coupon Sales are not considered MAP violations.

    *Except for “Black Friday” sales, all other Special Discount Holidays will have a 7-day
    maximum. 

     

    Please do not hesitate to contact us with any questions you may have:
    email us at sales@jpcequestrian.com or call at 1-866-273-3243