At JPC, it is our goal to make your purchasing experience as easy as possible. Every effort is made to ensure our customers receive all items as quickly and accurately as possible.
However, we understand that unforeseen circumstances may require the return of products. To receive credit on your account for returned items, please be sure to follow the return guidelines below.
Effective January 1, 2021
All returns accepted by JPC within 30 days of the invoice date will be subject to a 5% restocking fee (except as noted below under exception to restocking fee policy)
All returns accepted by JPC after 30 days of the date of invoice will be subject to a 15% restocking fee (except as noted below under exception to restocking fee policy).
Returns due to order entry errors on the part of JPC, and/or warehouse picking and packing errors will be accepted up to 30 days of the invoice date and no restocking fee will be charged.
All returns must be accompanied with the corresponding invoice and a Return Authorization (RA) number. To obtain an RA number, please call our customer service department at 866-273-3243. RA numbers must be written on the outside of the returned box(es).
All returned items must be received back in new, unused condition, with all tags attached.
Discontinued, special sale, and special-order items are final sale and cannot be returned unless due to JPC order entry error, warehouse picking and packing error, or a product defect.
All returns are subject to inspection before credit is issued. Any return that does not pass inspection will be returned to the dealer.
Return freight is the responsibility of the dealer except in the cases of product defect.
Saddle Replacement and Exchange:
RAs are given for inspection only. If the saddle is found defective under the terms of the warranty, it will be repaired or replaced at JPC’S discretion.
Customers are responsible for freight charges when returning a saddle for inspection.
The saddle warranty becomes effective from the date of purchase.
JPC will repair or replace the Henri de Rivel or TuffRider saddle at no cost, if the saddle is proven to be defective due to faulty parts or workmanship within 1 year of the date of purchase.
JPC will repair or replace your Henri de Rivel or TuffRider saddle at no cost, if the tree is broken within 10 years of the date of purchase.
JPC will not cover normal wear and tear, accidental damage, damage caused by negligent use, abuse or neglect of the saddle.
Saddles exchanged for size are subject to a 15% restocking fee.
No replacement saddle will be issued with a guaranteed credit before the return saddle is inspected by JPC
Billets are not covered under warranty.
Horse Clothing Returns:
JPC will not accept any piece of worn horse clothing for exchange or credit unless it has been washed.
Exception to the 15% Restocking Fee Policy