Return Policy

At JPC, it is our goal to make your purchasing experience as easy as possible. Every effort is made to ensure our customers receive all items as quickly and accurately as possible.

However, we understand that unforeseen circumstances may require the return of products. To receive credit on your account for returned items, please be sure to follow the return guidelines below.


Effective April 11, 2024

All returns accepted by JPC within 30 days of the invoice date will be subject to a 10% restocking fee (except as noted below under exception to restocking fee policy)

All returns accepted by JPC after 30 days of the date of invoice will be subject to a 20% restocking fee (except as noted below under exception to restocking fee policy).

Returns due to order entry errors on the part of JPC, and/or warehouse picking and packing errors will be accepted up to 30 days of the invoice date and no restocking fee will be charged.  

All returns must be accompanied with the corresponding invoice and a Return Authorization (RA) number. To obtain an RA number, please call our customer service department at 866-273-3243.  RA numbers must be written on the outside of the returned box(es).

All returned items must be received back in new, unused condition, with all tags attached.

Discontinued, special sale, and special-order items are final sale and cannot be returned unless due to JPC order entry error, warehouse picking and packing error, or a product defect.

All returns are subject to inspection before credit is issued. Any return that does not pass inspection will be returned to the dealer.

Return freight is the responsibility of the dealer except in the cases of product defect.

Saddle Replacement and Exchange:

RAs are given for inspection only. If the saddle is found defective under the terms of the warranty, it will be repaired or replaced at JPC’S discretion.

Customers are responsible for freight charges when returning a saddle for inspection.

The saddle warranty becomes effective from the date of purchase.

JPC will repair or replace the Henri de Rivel or TuffRider saddle at no cost, if the saddle is proven to be defective due to faulty parts or workmanship within 1 year of the date of purchase.

JPC will repair or replace your Henri de Rivel or TuffRider saddle at no cost, if the tree is broken within 10 years of the date of purchase.

JPC will not cover normal wear and tear, accidental damage, damage caused by negligent use, abuse or neglect of the saddle.

Saddles exchanged for size are subject to a 15% restocking fee.

No replacement saddle will be issued with a guaranteed credit before the return saddle is inspected by JPC

Billets are not covered under warranty.Horse Clothing Returns:

JPC will not accept any piece of worn horse clothing for exchange or credit unless it has been washed.

Exception to the 15% Restocking Fee Policy

  • Item received is defective. All JPC products have a warranty period of 12 months, unless otherwise specified. Any return of items due to product defect will be accepted up to 12 months after receipt and not incur a 15% restocking fee. Any return due to product defect must still follow the return authorization (RA) process detailed above. JPC reserves the right to replace or repair the item in lieu of issuing a credit.
  • Order Entry error on the part of JPC (including duplicate orders).
  • Warehouse picking and packing errors.

Horse Clothing Warranty

Horse blankets, sheets, fly sheets, coolers, hoods, and other horse apparel are warranted only against defects in materials and workmanship.

Because horse clothing is used in environments beyond our control, the warranty does not cover damage resulting from:

  • Tearing or ripping during use
  • Horses chewing, pulling, or stepping on the product
  • Snagging on fences, stalls, feeders, gates, trailers, or other objects
  • Improper fit or incorrect sizing
  • Normal wear and tear

The appearance of tears, ripped fabric, broken webbing, torn straps, or damaged hardware alone does not indicate a manufacturing defect.

DROP SHIP ORDERS
JPC Equestrian will not accept returns of dropship orders.  The only exception will be in case of a picking error or manufacturing defect. 

Bulk Order & Event Purchase Return Policy

Due to the additional handling, inventory allocation, and processing costs associated with large-quantity orders, the following return policy applies to qualifying bulk purchases.

1. Definition of a Bulk Order

  • An order is considered a bulk purchase if it meets either of the following criteria:
  • Six (6) or more units of the same product, including different sizes or colors.
  • A total merchandise value of $1,25000 or more, excluding shipping and taxes.
  • Orders placed for special events, performances, productions, corporate functions, or other temporary uses may also be classified as event purchases, regardless of quantity, when identified and agreed upon before purchase.

2. Bulk Order Returns – 20% Restocking Fee

  • Approved returns of bulk purchases are subject to a 20% restocking fee, calculated on the original purchase price of the merchandise being returned, excluding taxes and shipping charges.
  • This fee applies even if the merchandise is unworn and returned in its original condition.

3. Return Eligibility

  • Bulk-order returns must meet the following conditions:
  • A return request must be submitted within 14 calendar days of delivery.
  • Merchandise must be unworn, unused, undamaged, and in resalable condition.
  • Original tags, labels, accessories, and packaging must be included.
  • All returns require prior authorization from Customer Service.
  • Customers must ship the merchandise back within 7 calendar days of receiving return authorization.

4. Return Shipping

  • Customers are responsible for all return shipping costs unless the return results from our error or qualifying defective merchandise.